. Policies on Custom Orders, Preference Returns, Delivery Damage, Canadi - Sazerac Stitches

Policies on Custom Orders, Preference Returns, Delivery Damage, Canadian Exporting, & Order Issues

Thank you for your support! As an independent, self-funded designer brand, we appreciate returns for store credit or exchange whenever possible—it helps us grow while offering you flexibility. You may return, exchange, or request store credit within 60 days of receiving your order, subject to the conditions below.

Custom Orders:

  • Non-returnable & non-exchangeable.

  • Custom pieces are made specifically for you and cannot be resold.

 

Preference Returns:  

  • Approval required: Email hello@sazeracstitches.com to initiate a return.

  • Timeframe: Must be requested within 60 days of receipt.

  • Condition: Items must be unused—installed fixtures are considered used and are not eligible.

  • Refund details:

    • Original shipping costs (built into the fixture price) are nonrefundable.

    • Orders $400+: A restocking fee of $50 or 10% (whichever is greater) applies.

    • Returns must be well-packed—damage due to poor packing may forfeit your refund. We recommend a combination of bubblewrap and packing peants/foam.

  • Questions?  Email us at hello@sazeracstitches.com.

 

Incomplete, Incorrect, and Damaged Orders:  

To resolve any issues, email hello@sazeracstitches.com with:

  • Your name

  • Order number

  • What you ordered

  • Photos of damage (if applicable)

  • Must be reported within 30 days of delivery.

  • Returns are required before replacements are sent.

 

Deadlines

  • 30 Days: Report missing, incorrect, or damaged items within 30 days of receipt of the package.

  • 60 Days: Returns must be completed within this period.

 

Canadian Customers