. Policies on Custom Orders, Preference Returns & Cancellations, Deliver - Sazerac Stitches

Policies on Custom Orders, Preference Returns & Cancellations, Delivery Damage, Canadian Exporting, & Order Issues

Returns, Cancellations, and Policies

Every Sazerac Stitches fixture is handcrafted to order in our New Orleans studio. Because each piece is individually made, we ask that you review the following policies carefully before placing your order.

Custom Orders

Custom pieces are made exclusively for you and are final sale. We’re unable to accept returns or exchanges on these items.

Cancellations

Production begins shortly after your order is placed.

  • Within 5 days of purchase: Orders may be cancelled for a full refund.

  • After 5 days: Cancellations are processed as a return with a restocking fee of $50 or 10% of the order total (whichever is greater).

  • This policy reflects the cost of materials and labor allocated to your project once production has started.

To request a cancellation, please email hello@sazeracstitches.com with your order number.

Returns (Preference-Based)

We want you to love your lighting, but understand that sometimes a piece may not be the right fit.

  • Request within 60 days of delivery.

  • Items must be unused and uninstalled to qualify.

  • Original shipping charges are non-refundable.

  • Orders $400+ are subject to a $50 or 10% restocking fee (whichever is greater).

  • All returns must be packaged securely. Damage resulting from inadequate packing may result in a forfeited refund.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 30 days of delivery:

  1. Email hello@sazeracstitches.com with your order number.

  2. Include clear photos of the item and packaging.

  3. We will arrange a return and send a replacement promptly.

Installation & Labor

We do not reimburse electrician or installation costs. All fixtures are designed for straightforward installation, and professional services are at the customer’s discretion.

Canadian Orders

Import duties and brokerage fees are the responsibility of the recipient. Customers may choose to self-broker shipments to avoid UPS brokerage fees.

At-a-Glance

Policy Timeframe Fee
Cancel within 5 days 5 days from purchase None
Cancel after 5 days After 5 days $50 or 10% (whichever is greater)
Return for preference 60 days from delivery $50 or 10% (orders $400+)
Report damage/missing items 30 days from delivery None