. About & Frequently Asked Questions - Sazerac Stitches

About & Frequently Asked Questions

Who is Sazerac Stitches?

Sazerac Stitches is a New Orleans based company that was founded in April 2012 by couple Kirsten & Matt. In 2014, the couple moved into their own home and designed their first chandelier, the Napoleon. Since then, Sazerac Stitches' droolworthy line of lighting is constantly expanding and has grown to include chandeliers, sconces, and pendants. The couple draws its inspiration from New Orleans' history and architecture, mid-century and Scandinavian design, and pop culture. Sazerac Stitches strives to make affordable, custom lighting that is anything but boring.

What is the lead time for an order?

Well, that depends...  But generally our lead time is one to four weeks.

Construction Time: Lead times vary according the complexity of the fixture, finish selected, and availability of parts. Generally brass fixtures ship the fastest and matte black fixtures ship the slowest. If you have a specific deadline or install date, contact us!

Shipping Time: We ship our fixtures using UPS and United States Postal Service. To keep shipping rates down we compare costs between these carriers and ship the most cost-efficient way. Generally small fixtures are shipped using USPS and larger fixtures, multi-item orders, and chandeliers are shipped using UPS. Items shipped through the United States Post Service's Priority Shipping takes 1-3 business days. UPS Ground takes 3-5 business days (excluding weekends).

Do you make custom fixtures?

Yes! We love custom orders and will work with you from concept to construction. Contact us for additional information and quotes.

Do you ship internationally?

No, we don't. We only ship to the United States and Canada. If you live somewhere other than the US and Canada, you can have your items shipped to a friend/relative. But we don't recommend this because the rest of the world is on a different type of voltage system and our lights are not made with those systems in mind. We cover all shipping to Canada. However, there will probably be import taxes on your end. UPS also sometimes covers brokers fees. Unfortunately, we have no way of telling what those charges might be. We recommend researching how to broker the import yourself or checking the UPS website for more information.

How can I track my order?

Tracking information will be sent to the email address associated with your order once the item has shipped. If you have not received your tracking information, please contact us at hello@sazeracstitches.com

Do you offer trade discounts?

Yes, to get a discount, you will need to set up a trade account. To set up a trade account, please send an email to trade@sazeracstitches.com and include two of the qualifying documents listed below:

1) valid membership to a major design organization (e.g. ASID, IIDA, AIA, NKBA, IDC);

2) Business or Resale License - signed resale certificates are required for each state where you seek tax exemption (U.S. only);

3) Business Card with your design profession listed; or

4) Interior Design Certification (e.g. NCIDQ, CCIDC).

What are the differences between the finishes?

Natural Raw Brass: Natural raw brass is not your 90's style brass. It is unlaquered, unsealed, and unpolished. Markings may be visible on the pieces due to the machining or spinning process used to create the part. Because natural raw brass is unsealed, it will develop a patina over time due to the process of oxidation. How quickly a patina develops depends on location and environment. If you don't like patina'd brass, you can always use a brass cleaner to shine up your fixture.

Chrome: A mirror-like finish.

Matte Black: We used natural raw brass and apply primer and tinted lacquer. The end result is a black finish with zero reflective finish.

Powder Coating: The glossy powdercoat finish is created through the use of epoxy powders and high levels of heat in order to create a protective barrier with a flawless looking finish. See our current color offerings here!

I have a coupon code, but have no idea where to put it.

On the last page before you click "complete my purchase" there will be a box where you can enter your discount code. Once you have entered either of these codes, click "Apply". Your total amount will be updated to reflect the discount. Now press "complete my purchase". You cannot enter coupon codes if you click the "pay with Paypal" option. You cannot combined discount codes either, sorry! Please contact us at hello@sazeracstitches.com if you have any problems.

Help! My order arrived incomplete, incorrect, or damaged. What do I do?

First, take a deep breath. Then, survey what the problem is. In order to help you, we need to know: (1) your order name, (2) order number, and (3) what you ordered. If there is damage, also provide us with pictures of the damage. If something is missing, briefly describe what you need. Damaged orders cannot be replaced until the original(s) is returned first. Misshipped or incorrect orders also cannot be replaced until the original(s) is returned first. Damaged orders must be identified within 30 days of the shipping receipt date. Please do not order something and let it sit in your garage for two months without opening the box.  All damaged, incomplete, or incorrect orders must be reported WITHIN 30 days from the marked date of delivery by the 3rd party shipping carrier. We are not responsible for delivery failures. If your package hasn't arrived, report it to UPS or USPS. 

If you suspect there's a wiring issue, do not allow a third party (like your electrician) to alter the fixture in any way.  A third party didn't make your fixture and is not authorized to repair it.  If you give permission to an electrician to alter a fixture, you have voided all warranties and your fixture cannot be returned, altered, or repaired by us. By purchasing from us, you agree to these terms. 

Help! My order never arrived.

Check your shipping confirmation email for the tracking number. If that doesn't work, send us an email, tell us what you ordered and your order number, and we'll help you out.  Orders must be reported as non-delivered within two weeks of the date that the package was marked as delivered by UPS or USPS.

What is the refund/return policy?

Well, that depends. If your order is custom, Sazerac Stitches cannot process a return order. A lot of time and effort was put into making a custom light for you. More than likely, we won't be able to sell your custom fixture to another person. If the fixture isn't custom, returns are available upon approval as preference returns.  

Preference returns are returns/exchanges of unused products that are made for any reason other than receipt of damaged/defective OR incorrect merchandise. Fixtures that have been installed are used fixtures.

Preference returns are available upon email approval. Preference returns will not include pre-paid shipping labels or insurance.

Original shipping charges --which are included in the purchase price of each fixture-- are not refunded to the customer in a preference return.

For a list of these return charges or any other questions about the return policy, please email us at hello@sazeracstitches.com. Preference returns will not be permitted for orders that have arrived more than 60 days ago. If a return is initialized, but not returned within 60 days of delivery, the customer automatically forfeits a flat $50 or 10% of the cost of the order, whichever is greater.

What is your privacy policy?

We will never share your information with any third party. Who is a third party? Well, Sazerac Stitches is the first party. You are the second party. So a third party would be anyone other than us and you.

What are the shipping costs?

Shipping costs are included in all U.S. orders (with the exception of Puerto Rico, Alaska, and Hawaii). This does not mean that shipping is "free." It just means, it's included in the cost of fixtures.

Canadian customers: We are based in the US.  Your order may result in import fees and/or brokers fees because you're importing a commercial product into Canada from the US.  We are not responsible for either of these fees.  Brokers fees can be avoided if you notify UPS that you will self-broker the import.  We recommend reading this:  https://www.ups.com/assets/resources/media/en_CA/rate_guide_ca.pdf  and https://goingawesomeplaces.com/how-to-avoid-paying-ups-brokerage-fees-in-canada-self-clearance-instructions/ .

We will not reimburse you for any fees incurred purchasing an item from us to import to Canada.